First, it should cover the software needed to operate your wide format printer. The support should encompass multiple things, such as:
- Plotter Drivers
- System OS
- Network Connectivity
When technology changes, it takes place via the software, so it is great to have this type of support. What happens if your whole office decides to switch to Windows 10? Will you have a plotter that can handle that change? With a service contract, you guarantee support for yourself.
Did you know there is a fraternal bond among the plotter service technicians? That means that when you receive support, it will transcend the limitations of competition. For example, we have sometimes had our service manager reach out to other technicians to help with brainstorming, and they have helped us. When you buy a service contract, you have bought a networked team of qualified professionals who will support your business.