Service

Unbeatable Response Times. The Largest Parts Inventory.
Committed, Trained, and Local Team Members.

United Reprographic Supply Service Team
United Reprographic Supply Service Team

With a team of 10 factory trained Service Engineers (5X more than any other vendor) and more than 2,000 part numbers in inventory stocked in our Centennial warehouse and Service Vans, United Reprographic Supply is able to offer an average response time of 2-3 hours in the Denver metro area. The largest copier/printers/plotters/scanner parts inventory in Colorado allows for our customers to have their systems repaired and operational in hours rather than days and weeks—our competitors’ customers often have to wait as repair parts are shipped from other locations of the country or world. United Reprographic Supply is the only vendor in the state of Colorado that includes Preventative Maintenance (90 day intervals) at no additional cost with all Wide Format LED/Laser Service contracts. System Engineers are employed full time locally to support customer installations and assist with training and technical issues.

Customer Satisfaction is the #1 goal for everyone in the organization and our Service Organization understands that they are a key department in making this happen. With a Customer Satisfaction rate of 99.9%, we strive to ensure that we meet every customer’s expectations for response time, professionalism and technical expertise during and after our service call or installation. All customer installations include training on the installed systems.

Service Programs

We have several service contract options—our standard agreements include service and parts for the equipment. We also have many different options which include consumables and different billing options. We can design a program to fit your needs—contact us today!

 

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